The Day-Late-and-a-Dollar-Short Administration

Image pulled from the VEC website.

by James A. Bacon

So much dysfunction…. at so many levels.

The federal government has been throwing trillions of dollars into COVID-19 relief. Many billions have flowed into Virginia. Despite this unprecedented peace-time spending, thousands of Virginians are being evicted from their homes, and thousands more are lining up at food pantries and soup kitchens. Why? Because government agencies can’t get the relief money to them in a timely fashion.

Look, I understand. Times of crisis require time to adapt, whether you’re a government agency or a private company. There’s no magic wand to wave to make massive economic dislocations painlessly disappear. But we can legitimately compare the performance of Virginia to other states. And by the basic criteria of handing out unemployment insurance payments to people who have lost their jobs, the Commonwealth appears to be doing a colossally poor job.

“Virginia continues to rank last in the country in key performance metrics tracked by the U.S. Department of Labor,” reports The Virginia Mercury. “The federal data shows the situation has only gotten worse as the pandemic continued, even as businesses have begun reopening and new claims have dropped.”

Writes the Mercury:

The number of disputed claims reviewed within three weeks — the maximum amount of time federal officials say it should take — dropped from 4.1 percent at the end of last year to 2.4 percent in the first three months of this year. Both figures put Virginia dead last in federal rankings.

For claims awaiting appeal, the average wait time now sits at 247 days, the third highest in the country, according to the Department of Labor.

In practice, that means some Virginians will have been left waiting a year or more for financial assistance that was intended to serve as an emergency stop gap after an unexpected job loss.

A year? No wonder Virginia is experiencing a social crisis!

Team Northam has a variety of excuses — blaming outdated technology and a shortage of employees qualified to review claims.

A shortage of qualified employees…. Hmmm…. How long does it take to train an employee to review unemployment claims? THIRTEEN MONTHS? The COVID epidemic reached Virginia in March last year. Jobless claims began surging right away. The Virginia Employment Commission was swamped soon after. This is not a new problem.

Where is VEC Commissioner Ellen Marie Hess?

Where is her boss, Secretary of Commerce and Trade, Brian Ball?

Where is his boss, Governor Ralph Northam?

That’s three levels of dysfunction right there. But there’s more… and it’s not all Team Northam’s fault. We hear from the Mercury that Northam has a “chief workforce advisor,” Megan Healy. The agency had begun reassigning and retraining staff to help work through the backlog, Healy says, but changes to federal programs in December interrupted the effort because it led to a slew of new applications. Thanks, Uncle Sam.

Also, Healy says, wait times continue to stretch out because applications have gotten more complicated. Many claims involve disputes in which employers claim applicant are not entitled to benefits because they voluntarily quit or refused to work. That raises an entirely different question, which I don’t see anyone asking about: How many people are trying to game or cheat the system? In our entitlement society, the rot runs deeper than mere government incompetence.

Meanwhile, Healy says the state is in negotiations with a private vendor to bring on an additional 100 staffers to help with adjudications — a move that would double the current staff.

Wait… the state is “in negotiations?” In other words, the staff has yet to be hired? How long will this take? How many more poor people will be evicted from their homes? How many will have their electricity cut off? How many are racking up interest and penalties on their credit cards?

Pat Levy-Lavelle, an attorney with the Charlottesville-based Legal Aid Justice Center is not impressed. Maryland took a similar step back in February — and hired 300 more adjudicators. Virginia’s action is better late than never, he says. However, “I think it’s unfortunate that Virginia has been as slow and taken as long as it has to realize the scope of the crisis. And to be honest I don’t think they even own up to exactly how bad it is here, even now.”

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10 responses to “The Day-Late-and-a-Dollar-Short Administration”

  1. Brian Leeper Avatar
    Brian Leeper

    Have you ever heard the saying, “It runs like a Swiss watch”?

    Well, there are things that “run like a Virginia government office”.

  2. DJRippert Avatar

    Elections have consequences. We elected an activist governor who couldn’t operate an elevator. His bungling should come as no surprise. What organization of size and consequence has Northam ever managed in his life?

    Republicans take note – it is very unclear to me how much better prepared Kirk Cox would be compared to Ralph Northam. The Commonwealth of Virginia has 106,000 employees. How does Cox propose to manage that?

  3. James Wyatt Whitehead Avatar
    James Wyatt Whitehead

    247 days is staggering. DMV is a model of efficiency compared to those who cut the relief checks. All of this talk about relief reminds me of the old depression tune from Harry McClintock.

    1. Stephen Haner Avatar
      Stephen Haner

      Pretty good letter to the editor in the RTD this morning ripping DMV a new one…plenty of businesses now operating, open, doing face to face….but DMV still closed. Again, competence and public services is not a core value…

      1. Brian Leeper Avatar
        Brian Leeper

        Apparently, a car dealership can get a car titled into the new owner’s name in a few days.

        Citizen-peons who mail in their title have to wait a month or two.

  4. Stephen Haner Avatar
    Stephen Haner

    Bread and circuses, Jim, bread and circuses. The voters who put these folks in are thrilled with the expansion of legalized gambling, the coming legalization of marijuana, and the flow of money is certainly getting to most of them. They are being protected from catastrophic climate change! Hundreds of millions have received and spent the COVID cash, creating a massive sugar high for the economy. If competence were a key Democratic value, why would virtually every broken city in the United States continue as one-party entities?

    Frankly, listening the debate going on in Republican circles right now, it doesn’t come up much there, either. Getting something done = actually experienced = untrustworthy because you must have compromised at some time. The core GOP voter wants ideological purity and to be experienced is a disqualification.

    1. LarrytheG Avatar

      Yup. But don’t let that reality shut down the BR echo chamber on Northam and the Dems (who are anything BUT perfect but far from what Bacon is blathering which is Grade A 100% partisan BS!

      Gawd Forbid we get Amanda Chase for Governor, but that’s exactly what half the GOP in Va wants and the other half will gladly go along with it if she is the nominee!

      1. tmtfairfax Avatar

        I bet Amanda Chase never had her photo taken in blackface when she was in her mid-20s. I don’t support her, but how do you support Northam unless you agree his conduct is acceptable?

  5. Dick Hall-Sizemore Avatar
    Dick Hall-Sizemore

    The failure of VEC is a major failure of this administration. There is no defense. The obsolete software was not the fault of the Northam administration, but of previous VEC management. But, the software upgrade was supposed to have completed in December. Also, why is the agency just now considering bringing in a private vendor with contracted staffing? These failings have been noted several times on this blog. See:

    1. LarrytheG Avatar

      VEC was a rolling disaster prior to the Northam Administration. He just got caught holding the ball and as much as folks think that a Governor can “order” an agency to reform and modernize – unless he/she is prepared to remove people – it’s a slow-motion gig.

      Remember the VITA mess?

      and others…

      Not excusing it – but not something Northam created…he just inherited it and failed to fix it.

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