by Jon Baliles
The City of Richmond put out a release last week touting the Department of Public Utilities (DPU) โBack on Trackโ program that offers any customer with an outstanding balance to sign up for a payment plan before March 31st. Both residential and commercial customers with delinquent balances can set up an interest-free payment plan without any convenience fees for up to 24 months to avoid service disruption. Those customers with already existing payment plans will also be able to renegotiate outstanding balances. Residential customers may enroll with a 10% down payment of their delinquent balance and commercial customers may enroll with a 20% down payment, and plans can run up to 24 months, depending on the account balance.
DPU Director Scott Morris said, โBack on Track is an important campaign to help maintain and strengthen DPUโs financial health and long-term stability, both key factors in ensuring our ability to meet the needs of our customers and keep rates affordable. This campaign strikes a balance between fiscal responsibility and compassion for our community by offering customers a meaningful opportunity to resolve past-due utility balances.
Itโs good the city is facing the delinquent billing issue and trying to be helpful with payment plans and terms. But whatโs missing from the public view (again, thereโs that lack of transparency thing) is the question, how will the city and the public track this program and measure if it is a success?
Even before Covid, DPU was facing an acute delinquent billing problem; since 2020 it is has been downright massive. Last fall when Mayor Danny Avula kicked off his MAP (Mayoral Action Plan), he talked about using dashboards to measure progress for all kinds of things, and this payment plan initiative is one of those things thatโs perfect for measuring progress and using a dashboard to show it.
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