Combative CEO of Ballad Health Blames His Own Doctors for Hospital Quality Issues

Image: Ballad’s Johnson City TN Medical Center

by James C. Sherlock

Carol Bova and I have written often in this space about the largest government-sponsored hospital monopoly in America, Ballad Health in the Appalachian mountains of Tennessee and Virginia. Ballad is made up of 20 hospitals that exclusively serve 1.1 million people.

Ballad was established jointly in 2018 by a Tennessee Certificate of Public Advantage, or COPA, agreement and by a Virginia Cooperative Agreement. 

It was done for three reasons stated by Tennessee:

it is the policy of this State, in certain instances,

  • to displace competition among hospitals with regulation… and to actively supervise that regulation to the fullest extent required by law,
  • in order to promote cooperation and coordination among hospitals in the provision of health services; and 
  • to provide state action immunity from federal and state antitrust law to the fullest extent possible to those hospitals issued a certificate of public advantage

Those charters effectively formed an interstate version of Virginia’s Certificate of Public Need (COPN) law that was created for the same reasons, but is not nearly as honest in declaring its intent.

On December 6th, Brett Kelman of KFF Health News published an expose of Ballad in the Tennessee Lookout. The article challenges the notion in the COPA that quality of care in Ballad hospitals is actively supervised by the two states and the Centers for Medicaid and Medicare Services (CMS).  

Readers perhaps will find most interesting the combative interview with Ballad CEO Alan Levine.

In it Levine disclaims Ballad’s responsibility for quality of care in its hospitals.

Levine declined to discuss specific complaints from patients. But he said that each of the complaints referenced in this article took issue with medical decisions made by doctors in Ballad hospitals — not “any policy or practice at Ballad.”

“I can understand if the patients, if the wife, was upset about the medical decisions they made if it turned out to be wrong,” Levine said. “But that has nothing to do with the merger, OK? That’s a completely different issue, and it happens in hospitals all over the country.”

Mr. Levine is inventive, if little else, for his nearly $4 million a year.  

In that same year, Ballad paid Levine’s Executive Vice President/Chief Physician nearly $1.3 million and his Chief Clinical Officer nearly $900,000. Mr. Levine forces readers to wonder what they do all day. 

Ballad’s board, which Mr. Levine chairs, presumably does not share its CEO’s attitude towards corporate responsibility for quality of care. It should urgently inquire about his suitability for the job.  

It would be useful if the Virginia Department of Health did so as well.


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Comments

5 responses to “Combative CEO of Ballad Health Blames His Own Doctors for Hospital Quality Issues”

  1. Wow, it ain't us, it's those damned doctors. It's impossible to get good help these days.

    Dunno about Ballard's system, but a fellow I worked with did cost estimates for medical malpractice suits in Richmond. He quickly found that about a dozen docs accounted for the bulk of malpractice suits in the area, and that the medical profession had little interest in weeding them out.

  2. Nancy Naive Avatar
    Nancy Naive

    You keep cutting weeds. It all comes down to just two questions.
    1) What do you propose to do about preexisting conditions?
    2) How do you propose to provide a modicum of medical services to large expanses with small and/or poor populations?

    Thatโ€™s it. Those two questions drive the madness.

  3. Eric the half a troll Avatar
    Eric the half a troll

    The logical conclusion of a for-profit healthcare system.

  4. Carter Melton Avatar
    Carter Melton

    Every regular hospital has an organized "medical staff". It is a parallel organization to the operational structure (for which the CEO is responsible) and reports directly to the Board. It's role is to oversee the quality of care provided by the physicians. The medical staff is responsible for vetting new doctors, recommending staff privileges, running a series of committees to regularly review the ongoing quality of care practiced by the doctors and to take appropriate action when a physician has a quality problem.

    The medical staff is made up of all physicians with privileges at the hospital and is led by its own elected officers.

    To say that these dual, parallel structures….both reporting directly to the Board….makes for an interesting daily dynamic would be an understatement of sizable proportions.

    Spend a couple of weeks shadowing a hospital CEO and you will understand why Peter Drucker called the American hospital one of the most challenging organizations in America to effectively manage.

  5. Thomas Dixon Avatar
    Thomas Dixon

    Good to see you back Mr. Sherlock.

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