It's All on the Table

Joanna Hanks and Fred Williamson:


 

Williamson

Hanks

 

Computing, Not Commuting

      

Telecommuting is not a Buck Rogers fantasy anymore. A tax break to promote working at home might relieve more traffic congestion than building new roads and metro stations.


 

Well, due to a courageous, even if somewhat ill-advised, political experiment on the part of the governor, we now know that the answer to improving transportation is not new taxes. Now that we have definitively eliminated that approach, where should we look next?

 

The Governor, in what amounted to his concession speech on the subject of the road referenda, promised to continue to search for solutions and mentioned such old standbys as mass transit as one of the options to be pursued. He also challenged others to offer ideas.

 

One wishes that the Governor and/or his transportation advisors would only read Bacon’s Rebellion more closely. Our esteemed publisher and editor in chief, James Ambrosia Bacon the Manyth, or jabacon@baconsrebellion.com in e-speak, has effectively demolished the basis on which much of traditional transportation planning is based by pointing out that what matters most in the millions of individual daily decisions that collectively contribute to our transportation problems is the flexibility to be at a particular place at a particular time. (See Car(pool) Crash, Nov. 4.)

 

These decisions are far too idiosyncratic -- the need to pick up the kids and get them to their after-school activities, the need to pick up Mary’s dry cleaning, the need to get some ingredients for the appetizers for tonight’s church social -- to be ameliorated by any form of centralized planning. If the Soviets couldn’t make Gosplan work in their environment, let us be among the first to point out that it doesn’t stand a big chance here in the Land of the Free, Home of the Brave, and Temple of Individualism.

 

The answer, friends, would appear to lie in meeting the need for flexibility with more flexibility. 

 

We are not, however, talking about flex-time scheduling or equipping all commuters with the latest in GPS-guided SUV technology in order to allow them to strike off cross-country whenever the roads back up.  We are talking about a 20th-century technology that appears to have achieved adequate reliability and critical mass in the 21st Century: earning one’s daily bread remotely via telecommunications networks, variously referred to as telecommuting or telework.

 

For evidence that such a concept is doable, you need look no further than the very e-zine which you are perusing electronically. The contributors, scattered about the Commonwealth, compose their copy in their various offices, usually their home office, and then submit these products over the network to the Manyth, who then polishes and refines and returns them to the authors for a final check. The research staff for this enterprise is in Africa and the company that hosts the website on which the publication resides could be anywhere. The act of publishing takes place not by starting the presses but by pressing the button that e-mails the link to our subscriber list.

 

There are a couple of things necessary to make this work. One is the physical presence of telecom infrastructure with sufficient bandwidth to make employment at home office a viable alternative. As luck would have it, one is most likely to find higher bandwidth services available in the more densely populated (i.e., traffic congested) areas. Another requirement is technical support for the home-based worker’s desktop. A third is adequate security and privacy protection for sensitive/valuable customer/client data. While the latter two items are not as readily available as calling the cable company for more bandwidth, there are technically feasible solutions for both.

 

At this point, we can feel confident in opining that telecommuting is not a Buck Roger’s idea. The Richmond Times-Dispatch, in a recent editorial on transportation issues, offered telecommuting as one of the possible solutions. That, in our opinion, is pretty close to mainstream.

 

The RTD, as others have done, argues that government should lead by example. Private industry, thankfully, does not always follow government’s lead on business processes. While government certainly could develop innovative and effective solutions to the technical support and privacy/security issues, the path to industry’s heart is through the pocketbook, probably in the form of tax incentives.

 

This idea was kicked around during the Gilmore administration but that doesn’t make it a bad idea in the present instance. In a state with one-term governors, it is imperative that one administration build on the work of others, even if the two cross party lines. There simply is not enough time in a four-year term to reinvent the wheel. It is to be expected, and a small price to pay, that the administration in office will claim every forward-thinking concept to have sprung fully developed from the fertile minds of the incumbents. Besides, these kinds of things often get better as they mature.

 

We are inclined to leave to the current administration in conjunction with the General Assembly the specifics of how such incentives might be structured to achieve the desired ends. We are not, however, inclined to listen to anyone who might suggest that using tax policy to solve transportation problems is inappropriate. In a free market, capitalist economy, things that affect the bottom line are persuasive. Taxes, you may have noticed, impact the bottom line directly and, often, dramatically.

 

The literature on the effectiveness of workers telecommuting from home offices is, by this time, so voluminous and so positive that it would be impossible to review it here. Besides, the Manyth gets extraordinarily testy when we submit pieces that are too lengthy. Please allow us to stipulate that the process works, is efficient and effective, yields higher levels of employee productivity and, most germane here, gets people off the roads during the daily to-and-from swarmings.

 

The governor challenged those who didn’t support the roads referenda to come up with ideas of their own.  We didn’t take a public position on the referenda but we do think telecommuting is a much better approach than anything we have have heard from Capitol Square of late. Yours electronically, H&W.

 

-- November 18, 2002

 

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Contact Information

Hanks-Williamson & Associates
P.O. Box 9637
Richmond, VA 23228

Joanna D. Hanks
(804) 512-4652
jdh@hwagroup.com

Fred Williamson
(804) 512-4653
fhw@hwagroup.com

Website: Hanks-Williamson & Associates