If
you’ve followed the General Assembly or happen to
be a state government IT worker, you know all about
the new rising star called VITA, the Virginia
Information Technology Agency, due to be born July
1.
In
the wake of an astronomical deficit, a budget
nightmare and information technology spending gone
mad, VITA is supposed to consolidate and streamline
the business of IT, thereby saving the Commonwealth
millions of dollars a year. Because the Department
of Information Technology, known as DIT or the Ship
that Couldn’t Turn, has been a prime example of
how not to handle IT, we are led to believe that –
lessons learned – VITA will be like the phoenix,
reborn from
the
ashes of defeat into a beautiful and wonderful
entity.
Sarcasm
aside, this is a good idea -- in theory. The
Commonwealth doesn’t need 91 different agencies
with 91 different contracts for high-speed dongles
at 91 different prices. One contract, using
economies of
scale,
can indeed save the Commonwealth money.
But
there are issues with the new VITA that conceivably
could turn "VITA: New Hope" into "DIT
2: Train Wreck."
One
recurring concern is management. Many years ago,
someone had the bright idea of consolidating
information technology functions into what is now
DIT, for the same reasons that VITA is now being
formed. That, too, seemed like a good idea. But
as DIT management grew more and more
distant from what was occurring in the field, it
became an unwieldy behemoth that couldn’t
seem to do anything right. DIT lost its ability to
adapt to cutting-edge
developments.
Its services became outdated and poorly
managed. In a nutshell, management didn't have the
foggiest idea what it was doing.
Now,
it appears, VITA will be staffed by the very people
who made DIT the joke it was. How will merely
changing an agency’s name have any significant
benefit?
If management couldn’t manage DIT, what makes
anyone think it will be able to manage VITA any
better? Shifting desks and buying new agency
t-shirts won’t have any impact on how the rest of
Virginia
government
sees VITA. And if people regard VITA the way they
saw DIT, that’s an iceberg you see up ahead,
folks.
The
response from the Secretary of Technology's office
is far from reassuring. When I submitted questions
by e-mail (using my pseudonym, Eddie Capra) to the
secretary of technology's office and VITA transition
office, Judy Napier, the assistant
secretary of technology, was given the task of
answering. When asked how VITA would differ
from DIT if all the employees were the same, she
responded: “As of July 1, VIPnet, DTP (the
Department of Technology Planning) and DIT are
abolished and those employees
will become VITA employees."
The
exact details of how VITA would distinguish itself
from DIT, I was told, are something for the
as-of-yet unformed VITA Board to decide.
So,
the governor and secretary of technology spent all
that work creating the idea of VITA, and even
hand-picked who they wanted to lead the flagship,
but never considered the question of how it would be
any different from what we already had. I find that
hard to believe. With all the money the Commonwealth
shoveled into BearingPoint’s pocket for research
and due-diligence reports, one would hope a more
concrete plan would have been created than just, “Build
it and they will come.”
Another
problem apparently flying under the VITA Transition
Office’s radar is accountability. DIT, though
difficult to manage, at least had a clear line of
accountability through the secretary of technology
and, then, to the governor. VITA, by contrast, will
answer to a board, some of whose members are
appointed by the General Assembly. If the old DIT
wasn’t
responsive to the secretary and the governor, what
reason is there to think VITA will be any more
responsive to a board and an autonomous CIO?
State
IT workers are totally skeptical, as evidenced by
the VITA tagline jokingly passed around the halls of
Virginia government: “VITA, not quite as bad as
DIT.”
And
that's being optimistic! We have no reason
to
believe VITA won’t be exactly like DIT. Spending a
few million on a new building and a new logo won’t
change DIT's core deficiencies. Early signs coming
out of the VITA Transition Office indicate that the
level
of
confusion is even greater than expected. Elements of
the strategic plan are months past their deadlines,
website design guidelines and other “best
practices” are stalled or improperly followed, and
everything involved in the process is either late or
defanged. No mandates are on the horizon, and no
plans for dealing with hundreds of “disenfranchised”
IT workers are
evident.
The
official party line is that there will be no
layoffs, yet there will be a consolidation of IT
staff and a cost savings. Sure, that'll motivate
people -- along with the dynamite pay raises,
bonuses, stock options and other juicy perks the
state provides.
In
all seriousness,
how can anyone expect a change in organizational
culture when the dysfunctional state personnel system remains
in place? The state has few tools to motivate the
top performers and no efficient way to weed out the
incompetents. State employees are incentivized to
play it safe, wait out the changes, retire and
collect their pensions.
In
short, if anyone thinks VITA will be a success, he
hasn't been paying attention. The big question now is who
will pay for the cleanup? And how many good IT
workers will the state lose to attrition and apathy
in the process?
--
June 30, 2003
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